Last Updated: [05.02.2025]

This Privacy Policy describes how SenTronics (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sentronics.lk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

How We Obtain and Use Your Personal Information

To deliver our services, we gather personal information about you from various sources, as outlined below. The types of information we collect, and use depend on how you engage with us. In addition to the specific purposes mentioned, we may use the information to communicate with you, provide the services, fulfil legal requirements, enforce relevant terms of service, and protect or defend the services, our rights, and the rights of our users or others.

To deliver our services, we gather personal information about you from various sources, as outlined below. The types of information we collect, and use depend on how you engage with us. In addition to the specific purposes mentioned, we may use the information to communicate with you, provide the services, fulfil legal requirements, enforce relevant terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal data we collect about you are determined by your interactions with our site and services. The term “personal information” refers to any data that can be used to identify, relate to, describe, or otherwise be connected to you. The categories and particular kinds of personal data we gather are explained in the sections that follow.

Data You Provide to Us

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your Wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Automated Means

When you access the Services (including browsing content), we collect certain data by automated means, including:

  • System Data: Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types.
  • Usage Data: Usage statistics about your interactions with the Services, including content accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services.
  • Approximate Geographic Data: An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.

Cookies and Data Collection Tools

We may use “Cookies”, “Pixels” and similar technologies to collect, store, and share data about your activities across websites, including on SenTronics. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies.

SenTronics and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools“) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section 1) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.

You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Why We Use Data Collection Tools

SenTronics uses the following types of Data Collection Tools for the purposes described:

  • Strictly Necessary: These Data Collection Tools enable you to access the site, provide basic functionality (like logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. These are required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.
  • Functional: These Data Collection Tools remember data about your browser and your preferences, provide additional site functionality, customize content to be more relevant to you, and remember settings affecting the appearance and behaviour of the Services (like your preferred language or colour theme).
  • Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources.
  • Advertising: These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on things we know about you like your Usage and System Data (as detailed in Section 1), and things that the ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the Services.
  • Social Media: These Data Collection Tools enable social media functionality, like sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes.

You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional. To learn more about managing Data Collection Tools, refer to Section 6.1 (Your Choices About the Use of Your Data) below.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as WordPress.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfil your orders and provide you with products or services you have requested, to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information like browsing information, such as your IP address, browser type, and device information, using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use personal information, including information that we combine from your interactions with our website, in-store, your device, or third parties, to conduct our business and to provide you with the best possible products, services, and experiences. We know your personal information is important to you, so we want to be transparent about how we use that information. Here the ways we use your personal information.

  • To provide you access to the Website, including to service your account(s) and maintain the security.
  • To provide you with products and services, including to fulfil your orders, process your payments, and provide you with products and services that we think you will like.
  • For marketing and advertising, including to send you marketing and advertising communications tailored to your interests and more general in nature.
  • To communicating with you, improve our services, and offer customer assistance. Being attentive to you, offering you efficient services, and preserving our business connection with you are all in our legitimate interests.
  • For analytics, including to understand how you use our website, how you shop with us, the methods, and devices you use to access our website, and to make improvements to our website.
  • For business purposes, including to operate and improve our business and business activities, for research, to maintain our programs, accounts and records; to understand your satisfaction with our products and services including the website; to detect and prevent fraud or misuse of our services; and for any other business purpose permitted by law.
  • For security and fraud prevention, we use your personal information to detect, investigate or act regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • For legal and safety purposes, including to defend or protect us, you, our customers, or third parties, from harm or in legal proceedings; maintain the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

User Generated Content

You may be able to post product reviews and other user-generated content on the Services, and if you decide to upload user-generated content to any public section of the Services, it will be publicly available and accessible by anybody.

We have no control over who will have access to the information you choose to share with others, and we are unable to guarantee that those who do have access will protect your privacy. The accuracy, use, or misuse of any information you give or obtain from third parties, as well as the privacy or security of any information you make publicly available, are not our responsibility.

Embedded Content From Other Websites

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Who We Share Your Data With

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
  • With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to SenTronics. Depending on your location, we may share your data with these trusted partners.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

If you click on any links to third-party sites, the collection, use, and disclosure of your personal data is governed by the third-party’s privacy policy.

How Long We Keep Your Data

We will retain your personal information for as long as is necessary to fulfil the purpose for which we obtained your personal information and any other permitted purposes permitted by law, and in compliance with our data retention policies.  For example, we will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

What Rights You Have Over Your Data

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to be informed: You can request information about how your data is collected and used.
  • Right to access: You can request a copy of your personal data, confirmation that it’s being processed, and other relevant information.
  • Right to rectification: You can request that inaccurate or incomplete information be corrected.
  • Right to erasure: You can request that your personal data be deleted in certain circumstances. This is also known as the right to be forgotten.
  • Right to restrict processing: You can request that the processing of your data be restricted in certain circumstances.
  • Right to data portability: You can request that your data be moved from one system to another.
  • Right to object to processing: You can request that a company stop processing your data in certain circumstances.
  • Rights in relation to automated decision-making and profiling: when it comes to the processing of personal data that is done without human involvement.

Our Policy Concerning Children

We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Individuals younger than 18 years of age, but of the required age for consent to use online services where they live, may not set up an account, but may have a parent or guardian open an account and help them access appropriate content. Individuals younger than the required age for consent to use online services may not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.

Parents who believe that SenTronics may have collected personal data from a child under those ages can submit a request that it be removed to [email protected].

Data Security

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.  You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.  Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

Complaints

Please use the contact information below to get in touch with us if you have any issues about the way we handle your personal data. Depending on where you reside, you may be able to file a complaint with your local data protection authority or appeal our decision if you are unhappy with how we handled your complaint. You can do this by contacting us using the information below.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our privacy practices or this Privacy Policy, please contact us using [email protected] or Contact Us page.